Refund & Cancellation Policy

• Deposit rate: $20 per hour of committed session time. For example, a 3-hour session requires a $60 deposit, and a 6-hour session requires a $120 deposit.
• Tattoo hourly rate: $100 per hour. Your deposit is applied toward the total session cost, with the remaining balance due at the time of your appointment.
• Purpose: The deposit is a reservation fee that secures your appointment time. It compensates for the time held in our schedule that could otherwise serve another client.
• Non-refundable: Deposits are non-refundable under all circumstances except the limited medical emergency exception described in Section 7.

• Consultation fee: $25 for a 15-minute custom tattoo consultation.
• Non-refundable: Consultation fees are non-refundable, as they compensate the artist for their time and expertise.
• Applied to your tattoo: If you proceed with booking a tattoo session, the $25 consultation fee is applied toward your total tattoo cost.

If you do not show up for your scheduled appointment without any prior notice, your deposit is forfeited entirely.

• No-show deposits are not transferable to future appointments.
• A new deposit is required to book any future appointment after a no-show.
• Repeated no-shows may result in being required to pay the full session cost upfront for future bookings.

We take great pride in our work and want you to love your tattoo. However, due to the permanent nature of tattoos:

• No refunds on completed work. Once a tattoo session has been performed, we cannot offer a refund.
• Free touch-ups within 30 days: If your tattoo needs touch-up work due to normal healing, we will provide one free touch-up session within 30 days of your original appointment. This covers areas where ink may not have taken evenly during healing.
• Working with you: If you have concerns about your tattoo, please contact us. We are committed to making it right and will discuss all options with you.
• Touch-ups for issues caused by improper aftercare (sun exposure, picking, submerging in water, etc.) may be subject to additional charges.

• Referral discounts: Once a referral discount has been applied to a booking, it is non-refundable and cannot be transferred to another session.
• Stripe processing: All payments are processed through Stripe. Refunds are not issued through Stripe for deposits, as deposits are non-refundable per this policy.
• Chargebacks: Filing a chargeback or payment dispute for a non-refundable deposit may result in being permanently banned from booking future appointments. We encourage you to contact us directly to resolve any concerns before initiating a dispute with your bank.

We recognize that genuine medical emergencies happen. In the event of a documented medical emergency that prevents you from attending your appointment:

• Contact us as soon as possible with documentation (e.g., hospital records, doctor's note).
• At the owner's sole discretion, your deposit may be transferred to a future appointment date.
• Even in medical emergency cases, deposits are not refunded — they may only be transferred.
• This exception is evaluated on a case-by-case basis and is not guaranteed.

For rescheduling, questions, or concerns about this policy:

Please include your full name, appointment date, and a description of your request so we can assist you promptly.